- General questions: https://mygoodtrust.com/contact
- Support or Technical questions: https://goodtrust.freshdesk.com/support/tickets/new
- If you prefer to talk to us please call us on 650-200-0960. Our phone support lines are open Monday-Friday 10am - 4pm PT.
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General and FAQ
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General Information
- Does GoodTrust work outside of the US?
- What is the "dead man switch" and how does it work?
- How can I contact GoodTrust?
- How do I report a technical problem or bug within the site?
- How do I make a suggestion for a feature/service I wish GoodTrust offered?
- Dad's Promotion Code - DADSDAY2022
- I have requested a new password but not received it.
- I can't find my email from GoodTrust?
- FAQ
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General Information
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Account, Plan & Payment Help
- Cancellations
- GoodTrust Plan
- Payments
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Help with promotion codes
- How to add a promotion code
- I have a question about a promotion code
- I forgot to add my promotion code when I created my account.
- My promotion code don't work
- Fix error messages
- I was charged full price when I had a code.
- I am already a GoodTrust member and received/purchased a code from one of your partners
- I am a vendor and would like to offer GoodTrust to my members
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Estate Planning, Will, Trust and Directives Help
- Estate Planning General
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Will
- What is a will?
- Why do I need a will?
- Can I have the same will as my spouse?
- Is the Will free?
- Does GoodTrust have Estate Planning Experts?
- What makes a Will legal?
- What should you put in your Will?
- Can I have a digital Will?
- Is a Living Will the same as a Will?
- Do you have to have a lawyer to make a Will?
- What is an executor?
- Are DIY Wills legal?
- What are last wishes?
- How do I write my last wish?
- Can I plan my own funeral?
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Trust
- What is a Trust?
- What makes a Trust legal?
- What kind of Trust does GoodTrust offer?
- What is the difference between a Will and a Trust?
- Can a Trust be digital?
- What type of Trust can I create at GoodTrust?
- What is a Trustee?
- What is the Grantor?
- Can I write a Trust with my spouse or significant other?
- What does it mean to fund a Trust?
- What is a “pour-over will”?
- What is probate?
- Directives
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Digital Executor Help
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General Questions
- Which web accounts should I review for deactivation for my loved one that passed away?
- Why should I memorialize Facebook for a loved one that passed away?
- Can anyone be my digital executor and who should I choose?
- What responsibilities come with being a digital executor?
- Can I change my digital executor once I have appointed them?
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General Questions
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Life Stories Help
- Future Messages
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Singing & Animated Portraits
- How do I create an animation?
- How do I share an animation I created?
- Can I save the animations I created?
- Which images works best for animated or singing portraits?
- How does the animated/singing technology work?
- Did GoodTrust come up with this technology?
- Where are the animations saved? What can I do with them?
- Are the photos I upload to GoodTrust protected?
- Can multiple faces be used in the same photo?
- Is GoodTrust memories part of an existing package?
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Story Portraits
- How do I create a Story Portrait?
- How do I share a Story Portrait I have created?
- Can I save the animations I created?
- Which images works best for Story Portraits?
- How does the Story Portrait technology work?
- Where are the Story Portraits saved? What can I do with them?
- Are the photos I upload to GoodTrust protected?
- Can multiple faces be used in the same photo?
- Is GoodTrust Story Portraits part of an existing package?
- What is the GoodTrust AI Ethics Pledge
- Who do I contact if I have questions about the Story Portrait service?
- Digital Vault Help
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Digital Protection
- Digital Protection General Questions
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Dashlane
- What is Dashlane?
- Is Dashlane built by GoodTrust?
- How do I receive access/can download my Dashlane password manager after I have signed up?
- On what devices does Dashlane work?
- Is Dashlane secure?
- In which languages is Dashlane available?
- I can’t log in to my Dashlane account?
- How do I change my master password in Dashlane?
- How do I sync my data between all my devices?
- How do I contact Dashlane or get technical help?
- Cyberscout